PLEASE NOTE: IF YOU AGREE
THE TERMS
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(1) SUPPLY OF GOODS
All goods remain the property of The Music Index until paid for in full.
(2) COPYRIGHT
All mp3 audio files are supplied for personal use only. They must not be used for commercial purposes or redistributed in any format (electronic or mechanical). The audio files remain the copyright of Rock Ahead and their respective copyright owners.
(3) PRICES
All prices are inclusive of VAT.
(4) PAYMENT OPTIONS
Payment can be made by credit card (Mastercard,Visa,Switch,Delta), cheque,International Money Order or cash. Instructions on all payment options, with the exception of credit card sales, will be sent to you by email when selecting the appropriate option.
(5) GUARANTEES
All goods supplied are guaranteed against defects and faulty workmanship for a period of twelve months from date of purchase. Your statutory rights are unaffected.
(6) RIGHT OF CANCELLATION
You have the right to cancel any order within 7 days of receipt, without explanation. You have the right to cancel any order within 30 days of receipt if the goods are faulty or incorrect or you have been overcharged.
(7) REFUNDS
If goods are found to be faulty or damaged on receipt, please notify us in the first instance and return them to us securely packaged (in the original packing if possible). We will either (a) refund your money (including your return postage costs) or (b) replace the item (and refund your return postage costs).
Refunds will be made by the method of payment option selected by the customer. (i.e. if you pay by credit card you will receive a credit card refund).
(8) DISCLAIMER (MP3 FILES)
All mp3 files are supplied "as-is". The Music Index and Rock Ahead shall not be responsible for any damage, corruption etc of hardware/software as a consequence of, or concomitant with, their use.
(9) DELIVERY TIMES
Goods are normally despatched within 48 hours of receipt of your order/ payment. If goods are out of stock we will advise you by email. If you order several CDs and some are out of stock we will hold your order pending instructions.
We can send the available CDs immediately but you will pay postage costs of the remaining titles to follow.
At certain times, notably Christmas and bank holiday periods, goods may be supplied outside of the 48 hour delivery period. Where possible customers will be advised of any likely delay.
(10) STATUS REPORT
You will receive a notification of your order in an email. Confirmation of payment, and shipping details, will be forwarded in a separate email headed "status report". For mp3, you will receive an URL (internet address) to allow download of the appropriate file(s).
(11) LOCAL TAXES & VAT
The customer is liable for all local taxes, duties and any VAT in their own country. This should be borne in mind, if you are ordering several CDs at the same time as it is likely that in most cases you will exceed the minimum level for customs duty liability.
(12) SECURITY OF CREDIT CARD PAYMENT
The Music Index uses a secure server connection. Your credit card details are encrypted (jumbled) on transmission and processed by an independent third party approved by the main banks. You can order using this method in complete confidence.
(13) CUSTOMER ENQUIRIES
If you have any questions, or queries, please contact our Customer HelpLine on +44 (0) 151 336 6199 (Telephone or Fax) 10.00 - 20.00 GMT (Monday-Friday). Answerphone and email at other times. We undertake to respond to your enquiry within 12 hours of receipt (email and fax).